Privacy Policy – e98 game Data Protection Guide

1 Introduction

e98 game ("we," "us," "the Platform") takes the privacy of its users seriously. This Privacy Policy explains how we collect, use, store and protect personal data when you use the e98 game website at e98game.pro and any related mobile application.

This policy applies to all registered players and to visitors who browse the platform without an account. By using the platform you confirm that you have read and understood this policy. We recommend reading it alongside our Terms and Conditions, which forms part of the overall agreement between you and e98 game.

We are committed to handling your data responsibly and transparently. If anything in this policy is unclear, our support team is available 24/7 via in-platform live chat and will explain any section in plain language.

2 Data We Collect

We only collect personal data that is necessary for operating the platform and providing you with a secure, personalised gaming experience. The categories of data we collect are:

Registration Data

When you create an account, we collect your full name, date of birth, mobile number, email address and any other details you provide during the sign-up process. This information is used to identify your account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification Data

To comply with our anti-fraud and know-your-customer obligations, we may request a copy of your CNIC (Computerised National Identity Card) or another valid government-issued document. This data is used solely for verification purposes and is stored securely.

Financial Data

When you make a deposit or request a withdrawal, we record transaction details including the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets), the amount in PKR and the date and time of the transaction. We do not store full card numbers or mobile wallet PINs — payment processing is handled by our payment providers under their own security frameworks.

Platform Activity Data

We collect data about how you use the platform, including bets placed, games played in the Casino or Game Lobby, Sports Betting selections (Cricket, PSL, T20, Football, Esports), session duration, login times and device information.

Technical Data

This includes your IP address, browser type, operating system, device model and unique device identifiers. This data is collected automatically when you access the platform.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

• Creating and managing your player account.
• Processing deposits and withdrawals in PKR through your chosen payment method.
• Verifying your identity and age to prevent underage access.
• Detecting and preventing fraud, money laundering and account misuse.
• Providing personalised promotions, bonuses and VIP tier benefits based on your activity.
• Sending account-related notifications such as transaction confirmations and security alerts.
• Improving the platform, fixing technical issues and developing new features.
• Responding to support queries submitted via live chat.
• Monitoring compliance with our Terms and Conditions and Responsible Gaming guidelines.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review. If your account is flagged by our fraud detection systems, a member of our team reviews the case before any action is taken.

4 Legal Basis for Processing

We process your personal data on the following grounds:

Where we rely on your consent as the legal basis, you may withdraw that consent at any time through your account settings or by contacting support. Withdrawing consent does not affect processing that took place before the withdrawal.

5 Data Sharing

We do not sell, rent or trade your personal data to any third party for marketing purposes. We share your data only in the following limited circumstances:

Payment Providers

When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card issuer. These providers process your payment under their own privacy frameworks and security standards. We share only the minimum information required to complete the transaction.

Game Providers

Our Casino, Slots and Game Lobby sections are powered by third-party game providers. A session token and anonymised player identifier are passed to the game provider to load the game. No personally identifiable information such as your name, CNIC or mobile number is shared with game providers.

Fraud Prevention and Security

We may share data with fraud prevention services, cybersecurity partners or, where legally required, with law enforcement authorities. This is done only when necessary and proportionate to the risk identified.

Corporate Transactions

In the event of a merger, acquisition or restructuring of the platform, user data may be transferred as part of the transaction. You will be notified in advance if such a change affects the handling of your personal data.

6 Payment Data & Financial Security

All financial transactions on e98 game are processed in PKR. We take the security of payment data very seriously.

When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, a bank account or a card, the actual payment credentials — your mobile wallet PIN, card number, CVV or bank login details — are never stored on our servers. They are entered directly into the secure interface of the payment provider and handled under that provider's encryption and security standards.

What we do retain is a transaction record that includes the payment method type, masked account reference (for example, the last four digits of a card), transaction amount in PKR, date, time and status. This record is kept for account management, dispute resolution and fraud detection purposes.

If you believe an unauthorised transaction has occurred on your account, contact our support team immediately. We will investigate and, where appropriate, escalate the matter to the relevant payment provider.

7 Cookies & Tracking Technologies

e98 game uses cookies and similar technologies to operate the platform, remember your preferences and understand how users interact with the site. The types of cookies we use are:

Essential Cookies

These are required for the platform to function. They manage your login session, keep you authenticated between page loads and enable core features like the game lobby and cashier. You cannot opt out of essential cookies without also stopping the platform from working.

Analytics Cookies

These help us understand which pages are visited most, how long sessions last and where users encounter difficulty. The data is aggregated and does not identify you personally. This helps us improve the platform experience over time.

Preference Cookies

These remember your settings such as language preference and odds format so you do not have to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform performs. Most modern browsers allow you to block third-party cookies without affecting core site functionality.

8 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure to fulfil our legal, security and dispute resolution obligations.

Specifically:

• Account and registration data is retained for the lifetime of your account plus a standard post-closure period for record-keeping purposes.
• Transaction records in PKR are retained as required for financial record-keeping and fraud prevention.
• Identity verification documents (CNIC copies) are retained for the period required by our verification obligations, after which they are securely deleted.
• Technical logs including IP addresses and session data are retained for a limited period for security analysis, then deleted automatically.
• If you request account deletion, we will remove or anonymise your personal data, retaining only the minimum records required for legal obligations and to prevent re-registration by a previously banned player.

9 Security Measures

We apply a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored in our databases is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data is restricted to staff members who need it to perform their role. All access is logged and audited.
• Fraud monitoring: Automated systems monitor accounts for unusual activity around deposits, withdrawals and betting patterns 24/7.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of security.
• Incident response: We have procedures in place to detect, report and respond to data security incidents promptly.

Despite these measures, no system is completely immune to security risks. If you suspect that your account has been compromised, change your password immediately and contact our support team.

10 Your Rights Over Your Data

As a user of e98 game, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the in-platform live chat.