Help Centre

e98 game FAQ – Answers to Your Top Questions

Everything you need to know about registering, depositing in PKR, placing bets on Cricket and PSL, Casino games, VIP rewards and the mobile app — all answered in one place.

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Deposits & Withdrawals
Sports Betting
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Account & Registration

Creating an account is straightforward and takes less than two minutes. Visit the Register page, enter your Pakistani mobile number or email address, choose a strong password and confirm you are 18 or older. You'll receive a one-time PIN (OTP) on your mobile to verify your number, and once confirmed your account is active immediately. You can then make your first deposit in PKR and start betting.

For standard play, your verified mobile number is sufficient to get started. For larger withdrawals or if additional identity checks are requested, you may be asked to submit a copy of your CNIC (Computerised National Identity Card). This is a standard Know Your Customer (KYC) process to protect your account and comply with platform policies. The process is handled securely and your documents are never shared with third parties.

No. Each player is permitted one account on e98 game. Duplicate accounts are against our Terms and Conditions and may result in both accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot password?". Enter your registered mobile number or email and an OTP will be sent to your phone. Verify the OTP and you can immediately set a new password. The reset works 24/7 without needing to contact support. If you no longer have access to the mobile number registered on your account, reach out to the support team via live chat.

Yes. e98 game is accessible to adult players (18+) from all provinces and territories across Pakistan — including Punjab, Sindh, KPK, Balochistan, Gilgit-Baltistan and Azad Kashmir. The platform supports Pakistani mobile numbers from all major networks and processes all transactions in PKR.
Deposits & Withdrawals

e98 game supports all the major payment options used by Pakistan players: JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets. All transactions are processed in PKR — there is no currency conversion and no hidden exchange rate applied to your deposit.

Deposits via JazzCash and Easypaisa typically reflect in your account within seconds. Raast and bank transfers are usually processed within a few minutes during standard banking hours. In rare cases — particularly late at night or during public holidays — bank-based transfers may take slightly longer. If your deposit hasn't appeared after 30 minutes, check your transaction history and contact support with the transaction reference number.

Yes, a minimum deposit applies and is displayed clearly on the Deposit page inside your account. The threshold is kept accessible so that players with smaller budgets can still participate. There is no maximum limit stated for standard deposits, though very large transactions may require additional verification as part of standard account security checks.

Log in to your account, navigate to the Withdrawal section and select your preferred method — JazzCash, Easypaisa, bank transfer or another supported option. Enter the amount you wish to withdraw and confirm. Withdrawals are generally processed within 24 hours, with many completing much faster. Make sure your account is verified and your payment details match your registered profile to avoid delays.

e98 game does not charge platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction charges depending on the method you use. For example, some JazzCash or bank transfer transactions carry a nominal network fee set by the provider — this is outside e98 game's control. Check your payment provider's fee schedule for details.

In most cases, withdrawals should be made to the same payment method used for the deposit. This is a standard anti-fraud measure. If your original deposit method is no longer available — for example, if your SIM has been changed — contact the support team before requesting a withdrawal. They will guide you through the verification steps needed to use an alternative method.
Sports Betting & Cricket

Cricket is the flagship sport on e98 game, with markets covering Pakistan Super League (PSL) matches, T20 internationals, bilateral series and ICC tournaments. Beyond Cricket, you can bet on Football (domestic and international leagues), Kabaddi, Esports and other popular sporting events. The Sports section shows all currently available markets with live and pre-match options.

Yes. e98 game offers live in-play betting on Cricket, including ball-by-ball and over-by-over markets. Odds update in real time during the match. You can bet on outcomes like next wicket, run totals, match winner and more while the game is in progress. Live Cricket betting is especially popular during PSL season and major T20 internationals featuring Pakistan.

If a match is officially abandoned before a result is determined — for example due to rain, bad light or other circumstances — bets are generally voided and the stake is returned to your account. If the match was reduced by Duckworth-Lewis method and a result was officially declared, bets are settled based on the official result. Specific rules for each sport and market type are detailed in the Terms and Conditions.

Winnings from settled sports bets are credited to your account balance automatically, usually within minutes of the official result being confirmed. For in-play markets, settlement happens shortly after the relevant event concludes (for example, after an over ends or a wicket falls). You can track all your open and settled bets in the Bet History section of your account.
Casino & Games

The Casino section includes hundreds of games across multiple categories: video slots, classic slots, Live Casino (Live Roulette, Live Blackjack, Live Baccarat and Live game shows), table games and more. The Game Lobby gives you a full browsable view of everything available, filterable by type, provider and popularity.

All Casino games on e98 game use certified Random Number Generators (RNG) to ensure every outcome is completely random and unbiased. Slots and table games are supplied by established game providers whose software is independently tested. Live Casino tables are run by professional human dealers streamed in real time, providing an authentic experience that you can observe directly.

Yes. All Casino games on e98 game are fully optimised for mobile browsers and work seamlessly on the e98 game app. Whether you're on an Android or iOS device, slots and Live Casino tables load quickly and play smoothly — even on standard 4G connections. Download the app from the Download page for the best mobile Casino experience.
VIP Programme & Bonuses

Every bet you place — whether on Cricket, other sports or Casino games — earns loyalty points that count towards your VIP tier. As you accumulate points you progress through the tier levels, each unlocking better benefits: higher bonus percentages, enhanced Cricket odds, faster withdrawals and exclusive promotions. Visit the VIP page for a full breakdown of each tier and its rewards.

Active bonuses and promotions are listed in the Promotions section of your account after logging in. Some offers are applied automatically when you make a qualifying deposit; others require you to opt in by clicking a "Claim" button before depositing. Always read the specific terms attached to each offer — particularly the wagering requirements — so you know what conditions apply before the bonus can be withdrawn as cash.

Yes. Each bonus has an expiry period specified in its individual terms — typically 7 to 30 days from the date it is credited. If the wagering requirements are not met within this window, the bonus and any winnings generated from it are removed from your account. Check the expiry date of any active bonus in your Bonus Wallet inside your account.
Mobile App

Visit the Download page for step-by-step instructions for both Android and iOS. The Android APK can be downloaded directly; you may need to enable "Install from unknown sources" in your device settings. iOS users can follow the guided installation process from the same page. The app is free to download and works on most smartphones used in Pakistan.

The e98 game app is optimised to run efficiently on Pakistani mobile networks, including 3G and 4G. Standard sports betting and Casino slots use minimal data. Live Casino streaming uses somewhat more data as it involves a real-time video feed, so a stable 4G connection or Wi-Fi is recommended for the best Live Casino experience. Pre-match betting and account management functions are very light on data consumption.

Yes, completely. Your balance, open bets, bonus wallet, transaction history and account settings are all synced in real time between the app and the website. You can place a bet on the app and check its status on a desktop browser moments later without any difference. Use the same login credentials on both platforms.

About This FAQ – How to Get the Most From It

This FAQ page covers the questions that Pakistan players ask most often about e98 game. We've organised them into six categories — Account, Payments, Sports Betting, Casino, VIP and App — so you can jump straight to the topic relevant to you without scrolling through everything.

If your question isn't answered here, the fastest way to get help is through live chat inside your account, which is staffed 24 hours a day, seven days a week. Our support team is familiar with common issues faced by players in Pakistan — whether that's a JazzCash deposit that hasn't reflected, a PSL bet that seems unsettled or a question about your VIP points balance.

A few things worth keeping in mind when using the platform: always set yourself a sensible deposit budget before you start playing and stick to it. Gaming on e98 game is meant to be entertaining — it works best when it's an enjoyable activity rather than a financial strategy. Our Responsible Gaming page has practical guidance on managing your time and budget effectively.

For full details on how the platform operates, the Terms and Conditions and Privacy Policy pages contain everything written in plain language. We keep these updated whenever anything changes, so they're always the most accurate source of platform rules.

Still have a question? Log in to your account and use the live chat button in the bottom corner of any page. Average response time is under 2 minutes during peak hours.

18+ only. e98 game is strictly for adult players. If you ever feel your gaming is getting out of hand, take a break and read our Responsible Gaming resources.

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Supported Payments

All transactions in PKR with no hidden conversion fees.

JazzCash Easypaisa Raast Bank Transfer Debit Card Credit Card Mobile Wallets
Need More Help?

Our support team is online around the clock. Log in and use live chat for the fastest response.

You can also reach us at:

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Get the App

Bet on PSL and live Cricket from anywhere. The e98 game app is available for Android and iOS.

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Platform Highlights

Why Pakistan Players Choose e98 game

From PSL betting to Live Casino in PKR — here's what makes e98 game the preferred platform for players across Pakistan.

Cricket & PSL First

Pakistan's biggest sport gets the full treatment. Live markets on PSL matches, T20 internationals, bilateral series and ICC tournaments — with ball-by-ball odds updated in real time throughout the match.

PKR Payments, Zero Hassle

Every deposit and withdrawal runs in Pakistani Rupees. Use JazzCash, Easypaisa, Raast or your bank — no foreign currency, no exchange rate surprises and instant deposits via mobile wallets.

Hundreds of Casino Games

Slots, Live Roulette, Blackjack, Baccarat and more — all accessible the moment you log in. Casino games are fully optimised for desktop and mobile and available 24 hours a day.

VIP Rewards That Grow

Every bet earns VIP loyalty points. Progress through tiers to unlock better bonuses, enhanced Cricket odds and priority withdrawal processing — the more you play, the better the perks.

Secure & Private Account

SSL encryption on every connection, OTP-based login verification and strict data privacy mean your account and funds are well protected. e98 game never shares your personal information with third parties.

Mobile App for All Devices

The free e98 game app for Android and iOS brings the full platform to your phone. Fast loading on Pakistani networks, push notifications for match results and seamless account sync with the website.

Ready to Join e98 game?

Registration takes under two minutes. Create a free account today, make your first PKR deposit via JazzCash or Easypaisa and start betting on Cricket, PSL and Casino right away.

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18+ Only – Play Responsibly

e98 game is strictly for adults aged 18 and above. Gaming is for entertainment only — never a guaranteed source of income. Set deposit limits, take regular breaks and only play with money you can afford to lose. Read our Responsible Gaming guide, Terms and Conditions and Privacy Policy for full details.